At Earth Garden, we always strive to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
RETURNS & REFUNDS
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
However, if the product is wrongly delivered or if your product has been damaged in transit, please contact us at firstname.lastname@example.org as soon as possible. Our customer care team will look into the issue and revert back within 48 working hours.
We will offer a refund or replacement on any item as long as it is returned in its original condition and packaging within 15 days of receipt.
We are unable to reimburse shipping costs, including those to return the product to us, and we recommend that you obtain proof of postage on returning the item to us as we cannot accept responsibility for items lost in the post. Refunds are subject to a 3.75% processing fee which is charged by our payment gateway and unfortunately cannot be avoided.
Please note that minor differences between products or shade of color are not considered defects, but are part of the intrinsic hand crafted nature of our products.
SHIPPING & PAYMENT
MODE OF PAYMENT
For shipping to India, we accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking options across major banks. We do not offer payment on delivery.
The price of our merchandise as mentioned on www.earthgarden.in is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes and shipping charges as are applicable in India.
We ship through registered courier companies for orders within India.
Delivery timeline varies from within 3-5 business days & 5-7 business days depending upon the delivery location.
Earth Garden does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Earth Garden fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Earth Garden may at its discretion charge you for additional shipping cost.
CANCELLING OF ORDER
In case of requests for order cancellations, Earth Garden reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/ shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. Earth Garden has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Earth Garden and accept Earth Garden decision regarding the cancellation.